Black Snow™ Collection offers a 15 day return policy (from the date of receipt) for store credit only. We do not offer free returns at this time and customers are responsible for all return shipping cost. For proper processing your return package, please make sure to have your Return Authorization Number (RMA number) visible on the outside of the shipping package (see below for return procedures).
Please immediately inspect your item(s) after receipt. If damage is found, please email email@example.com and attached images and explain the problem. All damage must be report within 48 hours of receipt of your item(s).
We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
Items must be returned in the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.
All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. We reserve the right to impose a 20% restock fee in certain situations where applicable. Our return department will have sole discretion and have final decisions on returns.
Return Authoriztion Number Required
Before returning your item(s) back to us for any reason, please request a Return Merchandise Authorization (RMA) number by email to firstname.lastname@example.org or the form below to request your RMA number. When you have received your RMA number, please write the number visibly on the outside of the shipping package. Our return address is P.O. Box 4585, Rancho Cucamonga, CA 91729.